If you plan to record voice calls with Enfonica, you will need to comply with the laws and regulations for recording voice communications in your country. Certain laws may require you to have the consent of one or all of the participants before recording a call. In Australia, there are laws and regulations at both State and Federal level that apply to the recording of calls, such as the Telecommunications (Interception and Access) Act 1979 (TIA Act) and the Surveillances Devices Act 2004 (SD Act), which makes it an offence for a person to intercept or access private telecommunications without the knowledge of those involved in that communication.
In addition to the participant consent for call recording, it is possible there may be further laws and regulations regarding the disclosure, security and distribution of your call recordings. For these reasons, Enfonica recommends you become familiar with the laws and standards that apply to your call recording use case to ensure that you record calls in a legally compliant manner.
Because consent laws may vary per location, we believe it is best practice to comply with the strictest consent laws by providing a clear explanation to all call participated that you may record the call. The most common way to do this is to play a message before the call recording has started, e.g. “Please be advised this call may be recorded”.